According to this Decree, when many people complain about the same content, they must appoint a representative to present the complaint. Representatives presented the complaint to the complainant. In case from 5-10 the complainants then appoint one or two representatives; In case with 10 or more complainants may appoint additional representatives, but no more than 5 people. The representative shall be responsible before the law for the legality of the representation document and representation.

For complaints and denunciations, proposals reflect the switch to the unit if the time limit is not resolved, the person in charge of the headquarters to citizens requires heads of agencies and units that settlement, if the request is not solved, to request the competent authority responsible for processing in accordance with the law.

Within 15 days from the decision to settle the complaint, the second complaint jurisdiction shall have publicly decided to settle claims under one of the following forms: announcement at the meeting agencies and organizations where the complaint is working; listed in work office or a place to citizens of agencies and organizations resolve complaints; notice on mass media.

This Decree will take effect from the date of November20, 2012.